We offer flexible storage options tailored to your needs – you pay only for the space you actually use. When you book through our website, you'll select the items you wish to store, and we'll provide you with an instant, accurate price estimate.
For most students, we recommend starting with at least 7 boxes. It's a good idea to order a few extra boxes just in case – unused boxes can be returned during your Pickup Appointment with no additional cost.
If your storage needs change after booking, just let us know and we'll adjust your plan.
We specialize in storing common student belongings like boxes, bags, bins, and suitcases. During the booking process, you can select from a list of typical storage items, or enter custom dimensions for any non-standard items. Please ensure that mattresses and toppers are packed in a sealed bag for hygiene purposes.
We don't accept items that are illegal, hazardous, or dangerous – check our full list of restricted items on our FAQ page. If you're unsure about whether we can store a particular item, feel free to reach out.
Our storage facilities are strategically located in major cities nationwide. They are secure, clean, and monitored.
To maintain the highest security, our storage locations are not open to the public. For privacy reasons, we cannot disclose the exact locations.
To align with the academic calendar, we have a 4-month minimum storage period, but you can retrieve your belongings earlier if needed, subject to availability. We charge for the remaining storage time, as we do not offer pro-rated rates.
You're welcome to store your items for as long as you need!
Simply log into your account, go to the dashboard, and click "Manage Billing" to update your payment details or view receipts. You can change your billing address, payment method, and set a new default payment method here.
For changes to your contact details (email, phone number, or address), please contact us directly via phone or email.
When you book, you'll choose a date for pickup. We will send you an email 1-2 days before your pickup to confirm your 2-hour arrival window (e.g., 9:00am to 11:00am), so you'll know when we'll be arriving.
After your items are picked up, you can schedule a delivery through your account. We'll email you 1-2 days ahead with a 2-hour window for the delivery (e.g., 3:00pm to 5:00pm).
Please note that appointment slots fill up quickly, so we suggest booking early.
We offer free large boxes and packing tape, as long as you store your items with us. Our large boxes measure 18" x 18" x 16", providing plenty of space.
When booking, simply select the free box option, and you can choose a drop-off date. We'll deliver the number of boxes you ordered, along with packing tape to help secure them. If you're on campus, you might also be able to pick up boxes from one of our partner locations.
A typical student uses at least 7 boxes, but we recommend ordering extra. Any unused boxes can be returned during your pickup, at no additional charge.
Remember to return any unused boxes at your pickup – if not returned or if they are damaged, a $10 replacement fee per box will apply.
Our pricing structure is clear and straightforward. We don't charge variable fees like per-minute or per-hour charges.
Storage Fees
This is the charge for storing your belongings. It’s a monthly fee that starts when we pick up your items and ends when they are delivered back to you. We also charge a one-time $25 deposit, which goes toward your total balance.
Appointment Fees
We offer free pickup, delivery, and box drop-off dates. However, for students who want a custom date outside of our free dates, we offer a flat rate fee per appointment.
Room Service (optional)
For an additional fee, our team will handle lifting and moving your items directly from your space to our vehicle or vice versa. This is a one-time flat fee per appointment.
Protection Plan (optional)
This covers damage or loss up to your plan’s limit. It’s a monthly fee that begins at pickup and ends at delivery. The cost depends on the protection plan you choose.
Shipping Service (optional)
This is the cost for us to measure, weigh, and arrange shipping for your items. It’s a one-time flat fee.
Check our Pricing page to see full details and build your own storage plan.
If your payment fails, we will notify you via email and make 2 additional attempts within the next 7 days. If payment is still not received, a $50 overdue fee will apply. Access to your items and appointments may be restricted until the payment is settled.
If a storage plan remains overdue for 45 days, it will be considered abandoned, and your belongings will become the property of our company.
If you're unable to make a payment on time, contact us right away, and we will try to assist you.
In addition to the standard fees, we may apply penalties for the following:
All fees are subject to tax and may vary based on individual circumstances.
Availability for appointments is on a first-come, first-served basis. Since storage spaces fill up quickly during peak seasons like summer, we recommend booking as soon as possible once you know your storage needs.
If summer storage slots haven't opened yet, you can sign up for our waitlist and be notified immediately when they're available.
We also tend to run out of our free large boxes, so we recommend booking your box drop-off appointment as soon as possible to ensure you get the boxes you need. Ordering a few extra boxes is always a good idea since unused boxes can be returned during the pickup appointment at no extra cost.
We provide large boxes and packing tape for free, as long as you're storing with us. Our large boxes are sized at 18" x 18" x 16" and are designed to hold a variety of items securely.
During the booking process, you'll be able to select your preferred box drop-off date. On the scheduled day, we will deliver the requested number of boxes along with the appropriate amount of packing tape to help you pack. We also have select on-campus partners whose stores you can visit to pick up your boxes.
Typically, students order at least 7 boxes, but we recommend you order more than you think you'll need. If you end up with unused boxes, you can return them at no charge during your pickup appointment.
Unused boxes and packing tape must be returned at your scheduled pickup. If you fail to return unused boxes or if they're damaged, you'll incur a $10 box replacement fee per box and a $5 packing tape fee if no boxes are used.
Our large boxes measure 18" x 18" x 16". They are robust and durable, designed for secure storage of your items. These boxes are yours to keep forever.
Each large box measures 18" x 18" x 16". The typical student uses at least 7 boxes, but we recommend ordering more to ensure you have enough space for all your belongings. If you have extra boxes after packing, you can return them during your pickup appointment.
Having a few extra boxes helps prevent running out of storage space and minimizes the risk of exceeding weight limits. If any box weighs between 50-70lbs, a $125 overweight fee will apply. Boxes over 70lbs will not be accepted, and repacking during pickup is not permitted.
Yes, unused boxes and tape must be returned at your scheduled pickup appointment. If you do not return the unused boxes or if they are returned damaged, a $10 box replacement fee will be charged for each box.
If you cancel your entire storage order before the pickup date and have received boxes, you will also incur the $10 fee for any unreturned boxes.
Our Protection Plans offer coverage for loss or damage, up to the plan's specified limit. When booking, you can choose between Basic or Premium protection. If you opt out of additional coverage, you will still receive Basic protection, which includes coverage of $0.50 per pound, up to a total of $500 per booking.
To ensure full coverage, please complete the Protection Plan form after selecting your desired plan and before your items are picked up. Failure to do so means your items will not be fully covered under your selected plan. Please note that Protection Plan fees are non-refundable.
Keep in mind, our plans do not cover Fragile Items as defined in our policy. Examples of Fragile Items include:
In the event of loss or damage, we will cover the item’s reasonable value, as supported by the Protection Plan’s terms. For coverage to apply, you must provide clear evidence (photos/videos with timestamps) proving the item’s condition before pickup and showing damage after delivery. If this proof is not provided, the claim cannot be processed.
To file a claim, please contact us by email.
If you need to adjust or cancel your booking, please contact us via phone or email as soon as possible.
A $45 cancellation fee will apply to changes made within 72 hours of the scheduled appointment or between your Box Drop-Off and Pickup dates.
If you cancel your storage request more than 72 hours before your Pickup date, you will not be charged for the Monthly Storage Cost, which only starts on the day we collect your items.
We can store anything. Typical items we store include boxes, bags, bins, snowboards, skis, bicycles, and suitcases. We do not accept dangerous, hazardous, or illegal items.
When booking on our website, you'll find options to add the most frequently stored items. If you have a less common item, you can input its dimensions to create a custom entry. For hygiene reasons, mattresses and mattress toppers must be stored in a sealed bag.
The following items cannot be stored:
We ask that you refrain from storing Fragile Items with us. These require extra care, and while we take steps to handle all items with caution, we are not liable for damage to Fragile Items, such as glassware, electronics, or anything that may be impacted by poor packing, overpacking, or low-quality containers.
If you have any questions about storing a particular item, feel free to contact us with a description and photo to confirm we can store it.
For safety reasons, an Overweight Fee of $125 will apply to any item or box weighing between 50-70lbs. We do not accept items or boxes over 70lbs, and repacking during pickup is not allowed.
We recommend distributing weight evenly across boxes for easier handling, reducing risk of injury and damage, and saving you money!
Yes, to maintain cleanliness, all mattresses must be sealed in a proper mattress bag, and mattress toppers must also be bagged. If you need a mattress bag, contact us, and we will provide one during your Box Drop-Off or Pickup Appointment.
We reserve the right to reject any mattresses or toppers that are not sealed or are deemed unclean or contaminated.
In some cases, we may offer packing services depending on your needs. Contact us for more details and a quote.
1-2 days before your appointment, we'll email you a 2-hour Time Window (e.g., 10:00am to 12:00am). Please remain available during our moving hours of 10:00am to 8:00pm on your appointment day. We cannot guarantee a specific time within the window, so avoid scheduling strict travel or appointments.
On the day of your appointment, we'll arrive within the window, sending a text or call 15 minutes before arrival, and again when we're there.
If you're in student housing, we recommend borrowing a moving cart from the front desk to move items to the curb before our team arrives. Keep your phone's ringer on and ready to answer, as delays could affect the schedule for others.
If there are unforeseen delays, we'll text/call to inform you.
If you're unavailable for part of your arrival / delivery time window, please reschedule at least 72 hours in advance by contacting us via phone or email. Alternatively, you can have a friend or family member represent you. Please provide their full details (name, email, and contact number) via email so we can reach them on the day of your appointment.
Yes, someone you know can represent you during your appointment. Ensure all their details are accurate and that they're familiar with our process. You may email these details to us.
You'll receive confirmation emails 1-2 days prior to your appointment with a meeting location, usually curbside or outside your building. If the area is unavailable (due to construction or traffic), we'll contact you with a new meeting location.
Our team will text/call you ~15 minutes before arrival, giving you time to meet us or move your items to the curb.
To book a Delivery Appointment, log into your account after your items are picked up. Delivery slots are on a first-come, first-served basis, so it's best to book early.
Choose from Free or Custom delivery dates based on availability, and a corresponding delivery fee will apply. We require a 4-month minimum storage period, but you can arrange early delivery if desired—charges will apply for the remaining storage time (no prorating).
Yes, we can ship your items. Please reach out via phone or email to inquire about shipping to a city in North America or internationally.
There is a $50 Shipping Service Cost for us to measure, weigh, and coordinate the shipping, plus the shipping fees themselves.
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